The State Agency for Digital Administration (AEAD) is committed to making the mobile application accessible. It works in accordance with Royal Decree 1112/2018, of 7 September, on accessibility of websites and applications for mobile devices in the public sector.
This accessibility statement applies to the mobile app:
This application is partially in accordance with Royal Decree 1112/2018, of 7 September, on accessibility of websites and applications for mobile devices of the public sector due to the exceptions and lack of conformity of the aspects indicated below.
The content listed below is not accessible because of the following:
a) Lack of conformity with RD 1112/2018
General criteria:
[include criteria not in accordance with the rule in the General Criteria section]
Criteria related to the Software:
[include criteria not conforming to the standard in the Software-Related Criteria section]
(b) Disproportionate burden:
It does not apply.
c) The content does not fall within the scope of the applicable legislation:
It does not apply.
This statement was prepared on [date. Example format: April 11, 2024.]
The method used to prepare the declaration has been a self-evaluation carried out by the State Agency for Digital Administration (AEAD)
Last revision of the statement: [Date, example format:April 11, 2024.]
You can make communications about accessibility requirements (article 10.2.a) of RD 1112/2018) such as:
These communications can be made through the following contact form,
https://centrodeservicios.redsara.es/ayuda/consulta/Funciona, calling 912732550, at the State Agency for Digital Administration (AEAD), submitting a letter in the register of C/ Del Marble nº2 - 28005 Madrid or at the email address: secretaria.sgsdg@digital.gob.es
You can submit:
In the Request for Accessible Information, the facts, reasons and request that make it possible to establish that this is a reasonable and legitimate request must be clearly specified.
This can be done through the contact form , https://centrodeservicios.redsara.es/ayuda/consulta/Funcionaas well as the other options included in Law 39/ 2015, of 1 October, on the Common Administrative Procedure of Public Administrations.
Communications, complaints and requests for accessible information will be received and dealt with by the State Agency for Digital Administration (AEAD), a governing body under the Secretary of State for Public Service of the Ministry for Digital Transformation and Public Service.
If once a request for accessible information or complaint has been made, it has been rejected, does not agree with the decision taken, or the response does not comply with the requirements of Article 12.5, the person concerned may initiate a complaint. Likewise, a claim may be initiated in the event that the period of twenty working days has elapsed without having obtained a response.
The claim can be filed through the following contact form,
https://centrodeservicios.redsara.es/ayuda/consulta/Funciona, as well as in the rest of the options included in Law 39/ 2015, of 1 October, on the Common Administrative Procedure of Public Administrations.
The communications will be received and processed by the State Agency for Digital Administration (AEAD), a governing body under the State Secretariat for Public Service of the Ministry for Digital Transformation and Public Service.
Android and iOS mobile devices have accessibility features that can be configured in the system settings section. You can modify text size, contrast screen colors, use voice commands, and read content using the Talkback or VoiceOver tools. To learn more about all the accessibility adjustment options in both systems you can consult the Apple Accessibility Guide and the Android Accessibility Help Guide.
Telephone Intermediation Center
People with hearing and/or phonation disabilities have the Telephone Intermediation Center to be able to make calls for administrative procedures. To be able to call our telephone service, they can make use of the Telephone Intermediation Center to ensure effective communication with the service through an interpreter. You can find more information in the CIT Service (Telephone Intermediation Center)
The currently visible version of this mobile application is from [version date]. A review of the level of accessibility in [date of review] , without any changes affecting accessibility since then.
In compliance with the principles of accessibility and universal design, the State Agency for Digital Administration (AEAD) works to ensure that citizens - with special attention to people with some type of disability and older - who relate to it through the Internet can access electronic information and services on equal terms regardless of their personal circumstances, means or knowledge. That is, they can navigate without encountering difficulties in accessing this website and mobile applications.
The accessibility policy applied by the State Agency for Digital Administration (AEAD) is in line with the requirements of "Royal Decree 1112/2018, of 7 September, on accessibility of websites and applications for mobile devices in the public sector".
Despite the effort made by the State Agency for Digital Administration (AEAD), there may be some content that does not comply with the required accessibility guidelines. If you find any screen, page, document or form that does not comply with the established, or that you could not access correctly, or you wish to make any suggestions, please let us know by filling out and sending the following form: contact form, https://centrodeservicios.redsara.es/ayuda/consulta/Funciona.
